Dear Customer:

On behalf of The Lenkin Company Management, Inc., we would like to welcome you to 1818 N Street, a LEED® GOLD Certified office building.

The Lenkin Company Management, Inc. is dedicated to excellence in service by ensuring the highest level of quality, cost-effectiveness and delivery of that service. The Company is structured in a manner that provides internal checks on the level of service provided and customer satisfaction with the product. All employees know that customer retention is a collaborative effort and their prime responsibility.  Our retention rate at our properties over the decades have affirmed this effort.

This Customer Handbook should answer many of the immediate questions you may have about building regulations, policies, and operating procedures. We have provided important building personnel names and phone numbers as well.

This Handbook will also be updated as staff and policy changes occur, so please periodically check the web site. Should you have any questions that have not been addressed in this handbook, please feel free to call our property manager’s office at (301) 654-2100.

Sincerely,

Brian T. DeHaven, RPA, LEED®AP
Vice President